Retour & exchange

Would you like to send back one or more items?

You ordered from us, but you don't like the product or you have received a damaged article? No problem!

We make returns easier

We separated from paper forms in paper form. You can via the following link to our return portal in which you With your order number (without the #) and email Your return & your exchange can be handled online. The return is for you within Germany for free.

To the return portal

Our return regulations

You can return to us with unworn items within 14 days. As soon as your return has been received, you will receive a confirmation of receipt of the return by email. After checking the return, the corresponding amount will be refunded according to the payment method you have chosen. Processing and reimbursement can take up to 7 days. Take a look for more information Right of withdrawal at.

What you can't send back

Please make sure that all returned articles are in your original condition and are returned to us in the original packaging, including a label. Of course it is okay to try on an article as in a shop, but please wear items that you want to send back.

Returns from abroad (outside de)

You can also register returns from abroad in our return portal. We provide you for the return no Return label available. Please note that the direct costs of returning the goods from abroad are to be borne by you.

Please use the following return address for the return shipping:

BWU RA GmbH /Kafa Safari GmbH

Leipziger Platz 11

10117 Berlin


Do you have any questions?

Write us an email to: